Conclusion and recommendation

Conclusion and recommendation

Conclusion and recommendation

This study investigated the awareness and use of digital financial literacy skills among library and information science professionals of northeast India. The study revealed that library professionals support to the patrons regarding digital financial literacy awareness creation and also professionals are aware more regarding the digital financial literacy skills and familiar in digital payment transaction experience. In addition, banking cards are vital role for digital transaction and very less experience about Aadhaar Enabled Payment System (AEPS) among the respondents. Considering the advantages and disadvantages of the digital payment transaction the selected library professionals are stated “instant payment” is great advantage of DFS. Service fee is considering the disadvantage of digital payment transaction among the respondents. In addition, cent percentage of the respondents optioned for the safety tips of while digital payment transaction is “don’t share the OTP”. This study also found that some library professionals are victim of online digital payment fraud and also nearly half of the respondents are agreed that they were received such mails/phone calls/text but carefully avoided that. Maximum number of library professionals in northeastern India are favored to use the desktop / laptop computers to make the online payment transactions.

In addition, continuous training on digital financial literacy skills, emphasizing on online based digital payment transaction would be appreciated using the Information and communication technology. Digital payment workshop is essential particularly for library professionals and library users to enable them making independently digital payment transaction. Seminar, workshop, special talk show from the bankers should organized to make electronic payment process to make much easier. Finally, encourage to use various digital payment system with safety tips must be trained to the librarians and library users enhanced to keep up with evolving information communication technology in digital financial literacy and digital payment system. Digitalization has revolutionized how we use banking services, and with technological advancements and interconnectivity of various services with banking sector services, there is a need to increase our country’s literacy rate, digital literacy rate, and financial literacy rate, as they all have an impact on the proper use of digitalization.

Conclusion and recommendation

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